We aim to make shopping with us an effortless experience and do everything we can to ensure your order is delivered to you as safely and swiftly as possible.
Please click the tabs below to answers to frequently asked questions regarding delivery and returns.
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We aim to process all orders within 1-3 working days. Orders cannot be shipped or delivered on weekends or public holidays, unfortunately.
Please note: Our lampshades are handmade to order and have a longer processing time than other items. We aim to despatch all lampshade orders within 2–7 working days. During busy periods, this may take a little longer. -
UK
- Standard (Royal Mail Tracked 48): 2–3 working days
- Express (Royal Mail Tracked 24): 1–2 working days, typically next day
EUROPE (NON-EU)
- Standard (Royal Mail Tracked): 3–7 working days
- Courier (UPS): 2–5 working days
REST OF WORLD
- 7–14 working days (up to 20 for remote areas)
- 2–7 working days
Please note: Delivery times are estimates and may vary due to customs or courier delays. If you need your order urgently, we recommend selecting the express or courier option at checkout.
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We deliver to the UK, Europe (non-EU), North America and Australia, and aim to offer our customers the most cost-effective and reliable shipping service available. Shipping rates are calculated at checkout based on the size and weight of your order.
Our prices include all postage and packaging costs.
UK MAINLAND
Standard delivery within the UK from £4.95
EUROPE (Non-EU Only)
Standard delivery to Europe from £20.00
REST OF WORLD
Standard delivery from £25.00
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UK Orders
Standard delivery is sent via Royal Mail Tracked 48.
Express delivery is sent via Royal Mail Tracked 24 (typically next working day).
Larger or heavier orders may be shipped via courier (e.g. UPS).International Orders
All international orders are shipped using Royal Mail International Tracked as standard.
Courier services (such as UPS) are used for larger shipments or can be selected at checkout for faster delivery. -
International orders may be subject to import taxes, customs duties, and/or fees imposed by courier services or the destination country. The buyer is responsible for paying all import fees and charges, which are typically due and calculated once the package arrives in the destination country. Please refer to your local tax office for further information and current VAT rates.
Please be aware that, following the UK’s departure from the EU and new EU regulations, we unable to ship to EU countries.
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We understand our responsibility to minimise our environmental impact and, in line with our wider sustainable business ethos, we send out all orders in plastic-free packaging.
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Do get in touch with us as soon as possible if you would like to cancel your order at: hello@wildlinens.com, or using the form below. If your order has already been despatched, we will need it to be returned to us before we can proceed with a refund.
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We make every effort to securely package your order so that it arrives in the same perfect condition in which it left us. However, very occasionally items can get damaged in transit.
If your order has not arrived in perfect condition, please contact us straight away so that we can resolve this for you. We’ll just need a photo of both the damaged item and the damage to the packaging, and we’ll ensure that a replacement order is sent to you as soon as possible.
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We hope you love your order — many of our items are made or cut to order, which means not all products are eligible for return. That said, we’re always here to help if something isn’t quite right.
Returns
We accept returns on certain items within 14 days of delivery, provided they are:
- in original condition, and in their original packaging
- Accompanied by proof of purchase
To arrange a return, please email hello@wildlinens.com or reply to your order confirmation.
Items sent back without prior approval may not be accepted.
Return postage is the customer’s responsibility, unless the item is faulty or we’ve made a mistake.Non-Returnable Items
The following items are non-refundable:
- Cut fabric, as it’s prepared specifically for your order
- Lampshades, which are custom-made to order (please double-check sizes and fittings before purchasing)
- Samples and swatches, designed to help you decide before placing a full order
- Discounted or sale items
If your order arrives damaged or faulty, please contact us within 7 days of delivery with your order number and a photo, and we’ll do our best to resolve the issue.
If you have any questions about your order or our returns process, feel free to get in touch.
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We will let you know when we have received and checked your return and, once a refund has been approved, you will be automatically refunded via your original payment method. Please allow up to 10 working days after the refund has been made for the funds to appear in your account.
Do get in touch with us using for the form below if you have any further questions, and we'll be happy to help.