The actual colour of our products may vary depending on the display screen they are viewed on, so we would always recommend ordering a fabric sample first to see the colour in person. We try to edit our photography to accurately reflect the colour as true to life as possible, however cannot guarantee the colour will be a perfect match when viewed online. 

Please note, there may also be slight variations with fabric colours when ordering at different times. This is due to the manufacturing process and different dye lots, which can affect the exact shade.

We can only update your order before it is processed or despatched. Please let us know immediately if you would like to request any amendments.

Please note: For fabric and lampshades, we cannot make changes once cutting or production has begun.

If you wish to add items to your order, a new order will need to be created. If your original order hasn't shipped yet, we will do our best to ship them together and ensure you are only charged for shipping once.

Please contact us as soon as possible at hello@wildlinens.com.

For Standard Items: If your order has not yet been despatched, we can cancel it for you. If it has already left our warehouse, you will need to return it to us (at your cost) before we can process a refund.

For Fabric & Lampshades: These orders can only be cancelled if they have not yet been cut or entered production. Because these items are made/cut specifically for you, we cannot cancel them once work has commenced.

We make every effort to securely package our orders. However, on occasion, items can get damaged in transit. Please get in touch immediately if your order has not arrived in perfect condition so that we can resolve this for you and ensure a replacement order is sent out to you as soon as possible. 

We will kindly ask for a photo of both the damaged item and the damage to the packaging, to support a damaged parcel claim with the courier service. 

Yes! Please see our wholesale page here for further details and to get in touch about ordering wholesale quantities of our linen fabrics.

Linen is made from the natural fibres of the flax plant, one of the strongest natural fibres, which makes it a durable fabric that lasts. The word “linen” comes from linum, the Latin name for flax, whose botanical name is Linum usitatissimum.

We explore the benefits of linen in our benefits of linen guide.

STANDARD 100 by OEKO-TEX® certifies that the fabric has been tested for substances harmful to human health and meets the standard’s limits.

Stonewashed is the name for a softening finish for linen. It was originally achieved by tumbling the fabric with stones. Our linen has the same soft, relaxed finish, but it isn’t washed with stones: modern methods use a hot chamber, airflow and a softener to get the same feel from the first day.

Our linen care page has helpful hints and tips on how to look  after your linen items for many years to come. 

We send all orders via a tracked postal service, so you know where your parcel is at every step of its journey. You’ll receive your unique tracking number once the despatch of your order has been confirmed.

Yes, absolutely! We deliver to the UK, Europe, North America and Australia, and aim to offer our customers a cost-effective and reliable shipping service. 

You may have some import duties or other customs fees to pay depending on your country of residence. As the customer, you will be responsible for paying all import fees and charges, which are typically due and calculated once the package arrives in the destination country. Please refer to your local tax office for further information.

Do get in touch if you’re located outside of the locations above, and we’ll be happy to look into the possibility of shipping to your destination. 

Our standard UK delivery is priced from £4.95 and sent via Royal Mail’s 48 Tracked service. We also offer an express UK shipping option which can be selected at checkout from £6.95, and is sent via Royal Mail’s 24-hour Tracked service. 

For domestic and  international shipping, rates are calculated at checkout and determined by the size and weight of your order.

Delivery times can range from next day to up to 20 business days, depending on the destination and delivery service selected at checkout.

UK: 1-5 business days

Europe: 3-10 business days

Rest of the world: 5-20 business days

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.