If you wish to return or exchange an eligible item, we’re here to help. You can request an exchange or a refund to your original payment method.

We accept returns within 14 days of receiving your order on most items. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need proof of purchase.

Exceptions

Cut fabric
We cannot accept returns of fabric that has been cut to your requested length, unless it is faulty, incorrectly supplied or not as described. We recommend ordering one of our linen swatches before purchasing if you need to check the colour, texture or weight of the fabric.

Made-to-order and personalised lampshades
Our lampshades are made to order or personalised to the specifications selected at checkout. They are not eligible for cancellation, return or exchange due to a change of mind.

Please check the dimensions, fabric, finish and fitting details carefully before placing your order. If you need to amend your specifications, contact us as soon as possible. We cannot guarantee that changes can be made once production has started.

Colours can appear differently on different screens and under different lighting conditions. If exact colour matching is important, we recommend ordering a fabric sample before placing a lampshade order.

These exclusions do not affect your statutory rights. If your lampshade is faulty, damaged, incorrectly made or not as described, please contact us with your order number and details of the issue so we can review it.

Discounted items
Discounted items are final sale and are not eligible for a change-of-mind return or exchange. This does not affect your statutory rights if an item is faulty, damaged, incorrectly supplied or not as described.

Returning an eligible item

Returned items must arrive back to us unused, in their original condition and with the original product packaging.

To begin a return, contact us at hello@wildlinens.com or reply to your order confirmation email. Please do not send an item back before requesting a return, as unauthorised returns may not be accepted.

The cost of return postage is the buyer’s responsibility unless otherwise agreed. If an item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it so we can confirm the appropriate arrangements.

Once an eligible return has been received and approved, any refund will be made to the original payment method.